Operations Associate


London, UK
Posted on September 11, 2023
Kindred is a members-only home swapping network that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.
We are on a mission to build a sharing economy that lives up to the name, and we’ve raised $26.5M+ from some of the best investors in Silicon Valley to do so, including Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and the founders of Opendoor, Figma, ClassPass, Clubhouse, Divvy, Gem, and Homebound.
The co-founders are proven leaders from the early team at proptech company Opendoor ($15B+ exit), and have each separately built and scaled products that today do $1B+ annual revenue combined.
We’re looking for the world’s top builders, executors, and believers to join us on this ride.
You can learn more about us in Forbes and TechCrunch.
The Role:
We are looking for a talented Operations Associate who has a passion for travel and is excited to support a fast-paced, high-growth technology startup. Their role will support our team in scaling operations across Europe.

You Will:

      • Scale performance, training and execution of our cleaners and photographers
      • Own metrics and P&L for our European vendor operations business
      • Iterate on processes and manage the vendor related workflows to ensure we can scale our operations as we grow
      • Operate with a continuous improvement mindset; identify operational and workflow gaps and execute on solutions
Scope of work within vendor operations, will include but is not limited to:
    • Sourcing New Vendors – We are growing quickly in Europe and need to expand our preferred vendor base. This includes determining the service areas that need additional vendors and utilizing methods of finding vendors that fit our qualifications
    • Vendor Onboarding – A key part of vendor success is embedding our needs with our new vendors. This requires proactive training, providing materials and answering questions to ensure the vendors are set up for success
    • Vendor Execution – Ensure the appointments needed for our members are scheduled, performed on time, along with performance management and handling any questions or unique scenarios
    • Payment – Track, audit and make payments to our vendors including tips with performance based scale

You may be a right fit for this role if you:

    • Have exceptional communication skills – you’re professional and clear over email and text.
    • Have a track record of executing in a metrics first and financially oriented organization
    • Are friendly & strong culture fit – you embody Kindred’s values of community, generosity, and respect in all things. You know how to make people feel good!
    • Are organized & process-oriented – you sweat the details & don’t drop balls. You can build a workflow for yourself that includes quality control checks that make it hard to make mistakes
    • Are hardworking, extremely reliable, and prompt
    • Over-communicate and ask for help when needed, but can also autonomously and exercise judgment on one’s own
    • Care about the experience of our vendors and can develop a world class vendor relationship
    • Can flex into finite details and want to have hands involved into processes that help guide the wider strategy
    • Thrive in a fast-paced environment with evolving processes, and is relentlessly resourceful. You find a way to get it done!

Bonus points if:

    • Have experience using FrontApp
    • Speak Spanish, Portuguese or French
    • Have experience in managing varied vendor operations in a fast paced environment

Our Benefits:

    • At Kindred, we know that good things happen when we look out for one another. We offer teammates the following benefits:
    • A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry
    • A culture of championship(vs. just mentorship), feedback, and continual development
    • Competitive cash compensation and equity
    • Unlimited vacation policy
    • Full health benefits
    • A $10,000 fertility & reproductive health benefit
    • UNLIMITED free credits for stays at Kindred homes during your time as an employee
    • Quarterly $1,000 travel stipend to use toward travel costs to stay at a Kindred home
    • Remote-flexible work environment. We encourage team members to travel and adventure!
    • Global WeWork passes so you can work comfortably from wherever you are
    • Regular offsites to co-locate with the team
At Kindred, we embrace diverse perspectives, ideas, and backgrounds. We’re committed to providing equal employment opportunities for all applicants and employees. Kindred doesn’t discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work.
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